Version 100 of the "Cherwell Integration" PowerPack lets you sync events and incidents between Cherwell Service Management (CSM) and SL1. This PowerPack contains the three run book automation policies and the run book action policy that you use to sync SL1 events with CSM incidents.
- Minimum Required Version of Cherwell Service Management (CSM): 9.7.0 or later
- Minimum Required SL1 Version: 11.2.0
You should only use this PowerPack in conjunction with the "Cherwell" SyncPack.
Before You Install or Upgrade
Ensure that you are running version 11.2.0 or later of SL1 before installing "Cherwell Integration" PowerPack version 100.
For details on upgrading SL1, see the relevant SL1 Platform Release Notes.
Installing the PowerPack
To install the latest "Cherwell Integration" PowerPack in SL1:
- Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
- In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
- Click the Actions menu and choose Import PowerPack. The Import PowerPack modal appears.
- Click and navigate to the "Cherwell Integration" PowerPack file from step 1.
- Select the PowerPack file and click . The PowerPack Installer modal page displays a list of the PowerPack contents.
- Click . After the installation is complete, the "Cherwell Integration" PowerPack appears on the PowerPack Manager page.
For more information about using the PowerPack, see the Cherwell SyncPack manual.
Features Included in This Release
The following features were included in this release:
- The "Cherwell Event IS4 Integration" run book action, which you can use to automate adding, updating, and clearing SL1 events
- The following run book automation policies to automate adding, updating, and clearing events:
- Cherwell Create Event IS4
- Cherwell Update Ticket on Acknowledge
- Cherwell Clear Event IS4
- A Sample Credential, "SL1 IS4 API Creds"
Known Issues
This release does not contain any known issues.